Shipping Policy
Effective date: March 4, 2026
Processing time
Most orders are processed and shipped quickly — typically the same business day for orders placed before 3pm. Orders placed on weekends or holidays are processed the next business day.
During sale periods, promotions, and other high-volume times, processing takes longer than usual. Because of the volume of orders, please allow up to 3–5 business days for your order to be processed and dispatched before it ships. We appreciate your patience during these busy periods.
Shipping times
Once dispatched, orders are typically delivered within 4–6 business days. Outside of busy periods most orders arrive within about a week; during sale or peak periods, total time from order to delivery can run up to 7–11 business days.
Delivery estimates are not guaranteed and may be affected by carrier delays, weather, customs, or high-volume periods.
Tracking
You will receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking to update.
Incorrect addresses
We are not responsible for orders delayed, lost, or returned due to an incorrect or incomplete address provided at checkout. Reshipment may incur additional charges.
Lost or stolen packages
Once a carrier marks an order as delivered, we are not responsible for packages stolen or lost after delivery. If your tracking shows delivered but you have not received it, contact the carrier first, then email hiyorojapan@gmail.com and we will help where we can.
International shipping
Import duties, taxes, and customs fees are the responsibility of the customer and are not included in the order total.